Etiquette and Policies
Cancellations: - If you cannot make your scheduled appointment, please offer 24 hours notice. If you cancel with less than 24 hours notice, you will be charged up to half the cost of your session. Please CALL (no email) should you need to cancel with less than 24 hours notice.
Not Showing For Your Appointment: If you do not show up for your appointment, you will be charged the full cost of the session and lose the ability to schedule online.
Credit Card Hold: Any session valued at $100 or more will require a credit card number to reserve your slot. This card will only be charged if you do not show for your appointment. Payment expected at time of your appointment.
Arrival Time: Please arrive 5 minutes prior to your session. The time we set aside for your appointment is completely yours. If you are late to your session, you are missing out on your massage time. The session will end at the time scheduled and the full cost of the session is expected as the time was set aside for you.
Attire: Undress to your comfort level leaving on your underwear. High-rise underpants may be folded down and longer boxers or boxer briefs may be folded up.
Times when massage isn't beneficial: If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, infection, contagious infection), Flu vaccine or giving blood within 3 days, the session will be re-scheduled. This is to protect the health of both the client and the therapist. YOU MAY NOT RECEIVE A MASSAGE IF YOU ARE LESS THAN 13 WEEKS PREGNANT, HAVE UNCONTROLLED BLOOD PRESSURE OR HAVE BLOOD CLOTS. SEE MASSAGE CONTRAINDICATIONS
Health Intake form: To ensure safe, customized sessions, the client must fill out a health intake form before treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan where necessary.
Confidentiality: The client's records and sessions will be kept confidential and will not be shared with anyone without the client's consent.
Gift Certificate Policies can be found on our certificate policy page.
We are not doctors and only occasionally miracle workers: Massage serves as a therapeutic tool to enhance well-being. Massage is not a substitute for medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.